Information which is Collected
We collect personal information you voluntarily provide to us when you visit our Sites, enquire about or use our products and services.
There are several areas on the Sites where you may provide personal information or will be required to register to obtain access to certain online services not available to anonymous visitors. These may include (but not limited to) My Profile, Sign in/Register, Online Check-in, Book Now, Shore Excursions, Fun Activities and Contact Us. You may apply for employment online through our Sites. Travel agents may register with Cordelia through the www.Cordeliacruises.com site linked from our website. Mobile application users are required to provide identity information in order to use certain features of the application, such as accessing your account.
If you make purchases through our Sites or onboard we will collect your contact information including your phone number, email address, credit card information (cardholder name, card number and expiration date) and information about the person receiving the product or service purchased, and we also may keep a record of your purchases.
Information collected through online application for fun activities may include name, address, telephone and fax numbers, email address, age, education history, employment information and immigration status. employment applicants may choose to provide this information by mail or fax instead of through the Sites.
Using Online Check-in will speed up your boarding process because information is submitted in advance.
If, while traveling with us, you suffer a personal injury or submit a claim after suffering a personal injury, we collect personal information concerning the incident, such as details of the incident and upon your prior explicit consent, healthcare information.
We operate closed circuit television (CCTV) cameras on board our ships, including at all access points and throughout the public areas. These CCTV cameras record continually and images of you may appear in these recordings ("CCTV images") for the safety and security purposes.
How Do We Use the Collected Information?
We use your credit card information to complete your purchase and for our general commercial, marketing, and advertising purposes. We may keep your credit card and passport information on file and on our servers to enable you to make purchases on board more easily, to facilitate your boarding procedure and other transactions between us, and to resolve disputes as may arise between us and you.
We may use your personal information to communicate with you and respond to your queries. You may choose how you would like to receive information from us. Options include mail, email, telephone or text. With your permission, we may contact you from time to time with communications that we feel will be of interest to you such as information about our services, news, and updates, and promotions; our communication will also include offerings of exclusive benefits and privileges and personalized offers and invitations to events. We may also use your email address to provide you with details on upcoming events, cruises, packages and other information about Cordelia or to provide you with information from companies with whom we have cooperative or joint marketing arrangements. We may also use the information collected when you activate the mobile application to provide you with information about your cruise, activities, products or services that may be of interest to you through the application.
We may use your healthcare information and information related to an incident where you have suffered an injury to provide assistance to you, assess, report, administer and manage any claims and to support our risk management policies and processes.
Regarding CCTV images, we use these for our legitimate business interests, namely for ensuring the safety and security of each ship and other passengers. CCTV images are retained and stored for a set period and may be used internally for identification purposes and to assist with investigation of safety or security related matters.
We do not retain personal information for longer than necessary to fulfil these purposes and in accordance with applicable law. For information on third parties we share your information with, please see Section on Disclosing Information to Third Parties.
Information We Collect or Store Automatically
When you access the Sites by or through a mobile device, we may receive or collect and store unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers ("IDFA"), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
How do we use the information we collect or store automatically?
We use or may use the data and any personal information collected through the above methods for our legitimate business interests, namely to: (a) archive information so that you will not have to re-enter it during your session or the next time you visit the websites; (b) provide and serve custom, personalized advertising; (c) identify and recognize you across multiple devices; (d) provide and monitor the effectiveness of the Sites; (e) monitor aggregates such as total number of visitors, traffic, usage, and demographic patterns on our website and the Sites; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our services and Sites.
The information generated by the above methods may be transmitted to and stored on servers in India or any other jurisdictions. Although we do our best to honour the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Sites. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.
We do not retain personal information for longer than necessary to fulfil these purposes and in accordance with applicable law.
Information We Receive from Third Parties including social networking sites
When you interact with our Sites through various social media, such as Facebook, or share our content on Facebook, Twitter, Pinterest, Instagram or other sites, we may receive information from the social network including your profile information, profile picture, profile name, user ID associated with your social media account, country and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the concerned social network and/ or third party. However, we will not post information about you on third party social media sites without your consent. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.
We may also collect information about you from other third parties, for example, tour operators, data aggregators, and our business partners.
We may also collect information about you that is publicly available. This information may be combined with the information we collect from you directly as discussed above. We use this information to better understand and analyse the demographics of our customers, to connect with you on social networks, and improve our Sites, Services and our customer experience.
You may subscribe to our email promotions scheme by registering on one of our Sites. By registering, you are securing your subscription to receive email promotions. Emails from Cordelia may contain clear gifs, unique hyperlinks, and other methods to track your engagement with the email promotions that we send you. You may unsubscribe or change your email address for email promotions at any time by following the instructions mentioned prominently within each email promotion.
Promotions, Contests and other advertising campaigns
We process personal information about children to provide products and services when they are our guests on our ship(s), but do not seek to collect personal information about children for any other purpose The Sites are not targeted at, nor do we knowingly collect personal information from, children under the age of 18 years. If we have reason to believe that information is being provided by a person under the age of 18 years, we will not collect the information.
Photographers and video recordings on board
Please be aware that there are photographers and camera crew on board the ship taking photographs and making films for passengers to purchase at the end of your cruise or for our own promotional use. They would be happy to take reasonable steps to avoid filming or photographing you in the event you inform them. It is made clear that you may be included in photographs or recordings unless you tell us otherwise. We are unable to assure you that you will not be included on an incidental basis.
Some onboard products and services, excursions and other activities, are provided by third parties. We may share sufficient personal information with these partners before, during and after your cruise to provide a seamless service to our passengers, such as the ability to charge purchases to passengers' onboard accounts. These companies have their own privacy Policies which should be referred to if you choose to use their services.
Casinos on our ships are operated either by Cordelia Cruises and/ or by third party. If you use the casino then your personal information may be transferred to other jurisdictions for the purposes of monitoring and improving quality of services, and preventing and detecting fraud.
We operate loyalty programs that allow you to optimize your benefits from your time spent on our ship(s), through future offers that may include discounts, upgrades, early booking, competitions, gifts, etc. For this reason, we retain a basic record of cruise(s) you have taken including your name, contact details, cruise numbers and dates, and any loyalty offers that you have redeemed with us. If you believe we hold incorrect historical cruise details, you can contact us with evidence of those cruises to correct your record.
We will contact you with details of our loyalty program when you book your first cruise, and if you join you will receive further communications thereafter including details of your loyalty status and subsequent benefits. In order to calculate these benefits we need to profile the time and money you spend with us. You may opt out of the loyalty program and program-related communications at any time. We use data from third-party providers to help us to maintain the accuracy of your loyalty program contact data.
Should you have any queries before, during or after your cruise, then we will use information related to your cruise such as travel details, billing, onboard communications and other information we may have on record or which you or third parties may provide to us, to resolve your query.
Upon completion of your cruise, we will contact you to seek feedback on your experience to understand your satisfaction level so that we can improve the quality of services we offer, and to assess the performance of our onboard staff and their associated rewards.
Comprehending Your Needs
The personal information you provide to us or which we obtain through your dealings with us may be analysed for the following purposes to tailor our products and services and to improve our products and services generally:
- To personalize our news, offers and services to your interests.
- To track the response to our marketing communication.
- To review, develop and improve the services we offer (including market research).
- For statistical analysis.
We also conduct identifiable or otherwise market researches to provide longer-term insight into the effectiveness of our services and marketing, and to support our service planning and delivery.
You are responsible for the accuracy and completeness of all information you provide to us. You may, at any time, access and make changes or corrections to your Profile Information or preferences simply by visiting your profile/ account or Online Check-in pages of the website and providing your Login Information subject to Cruise Ticket Contract and rest of the policies. You may also direct us to change your information by email or telephone at the address and number provided below. We will act on your request promptly without any warranty with respect to time.
Disclosing Information to Third Parties
We may share your information with our affiliated companies and third parties to perform certain activities on our behalf. Examples of these activities and third parties include:
- Fulfilling requests for brochures and promotional materials: printers, fulfilment service providers.
- Processing payments: banks, payment service providers.
- Sending postal mail and e-mail communications: postal services, couriers, email service providers.
- Business Process management, Customer management
- Maintaining guest records and analysing data: customer insight agencies, credit agencies.
- Providing port services and excursions.
- Providing travel services: airlines, coach operators, travel agents.
These contractors will have access to personal information needed to perform their functions, but are not permitted to use it for other purposes.
If you make a booking we may pass your personal information on to other relevant suppliers of your travel arrangements such as airlines, hotels and transport companies. Your personal information may also be passed to travel agents, security and credit checking companies, credit and charge card companies. We are required to co-operate with government and law enforcement agencies and the public authorities of any country in your itinerary, including customs and immigration authorities.
Personal information about you may be shared with governmental and recognized law enforcement agencies (such as Indian Customs and Excise Department, Indian immigration Department) prior to boarding, during your cruise, or after disembarkation, for security and immigration purposes. Personal information may also be shared with these agencies in order to prevent and detect crime as well as to safeguard children and vulnerable adults.
We may share, or we may permit third-party advertising networks and other third-party partners, to collect information about your use of our Sites, or your engagement with our email communications or other marketing initiatives, over time and across devices that you use so that they may play or display ads that may be relevant to your interests on the Sites as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which are discussed above.
Security Procedures to Protect Information
Security of personal information is extremely important to us. Cordelia employs physical, administrative and technical security measures designed to prevent unauthorized access to your personal information collected on and used by Cordelia at our Sites and when providing our Services. However, it made clear that data transmission over the internet is never 100% secure.
Cordelia cannot guarantee the security of any information you transmit to us or from our Sites, and therefore you use our Sites at your own risk.
Inapplicability of Privacy Policies of any Linked Sites or Other third parties